Digital literacy for seniors

WhyLabel: Larger screens reduce eye strain and make touch targets easier to hit for those with limited dexterity.

HowLabel:

• Choose a device with at least a 10-inch display.
• Ensure it has a high-contrast screen setting.
• Opt for a lightweight model that is comfortable to hold for long periods.

DoneWhenLabel: A suitable tablet is purchased or selected for the project.

WhyLabel: Standard UI elements are often too small and move too fast for beginners.

HowLabel:

• Increase font size to 'Extra Large' in system settings.
• Enable 'Touch and Hold' delay to prevent accidental long-presses.
• Turn on 'Screen Zoom' to make icons more visible.

DoneWhenLabel: The device interface is clearly legible and responsive to slower touch inputs.

WhyLabel: You need to be able to help them from a distance without frustration.

HowLabel:

• Install a free remote desktop app like 'TeamViewer QuickSupport' or 'AnyDesk'.
• Grant necessary permissions for screen sharing.
• Test the connection from your own device to ensure you can see their screen.

DoneWhenLabel: You can successfully view and control the senior's screen remotely.

WhyLabel: Technical jargon (e.g., 'Cloud', 'Browser', 'App') is a major barrier to learning.

HowLabel:

• Create a list of 15 key terms with simple, non-technical analogies.
• Use large, sans-serif fonts (at least 14pt).
• Include icons next to words (e.g., a magnifying glass for 'Search').

DoneWhenLabel: A physical, easy-to-read reference sheet is ready for the first lesson.

WhyLabel: Mastering the physical interaction is the foundation of all digital literacy.

HowLabel:

• Demonstrate the difference between a 'Tap' and a 'Long Press'.
• Practice scrolling through a long list (like a contact list).
• Use a simple 'Solitaire' or 'Coloring' app to build precision and confidence.

DoneWhenLabel: The learner can open apps and scroll through menus without assistance.

WhyLabel: Communication is the 'hook' that keeps seniors motivated to use technology.

HowLabel:

• Open a privacy-focused messaging app (e.g., Signal or WhatsApp).
• Practice typing a short message using the on-screen keyboard.
• Show how to tap the 'Paperclip' or 'Camera' icon to attach a picture.

DoneWhenLabel: The learner successfully sends a message and a photo to a family member.

WhyLabel: Video calls reduce social isolation and provide a high emotional reward.

HowLabel:

• Identify the 'Video' icon vs. the 'Phone' icon.
• Practice answering an incoming call.
• Explain the 'Mute' and 'Flip Camera' buttons so they aren't pressed accidentally.

DoneWhenLabel: The learner can start and end a 5-minute video call independently.

WhyLabel: Information independence allows seniors to look up hobbies, news, or health info.

HowLabel:

• Open a web browser and identify the address/search bar.
• Type a specific query (e.g., 'Weather in London' or 'How to grow tomatoes').
• Explain how to identify 'Ad' results vs. organic search results.

DoneWhenLabel: The learner finds and reads one article related to their personal interests.

WhyLabel: Seniors are primary targets for digital scams; safety is non-negotiable.

HowLabel:

• Explain that banks never ask for passwords via email.
• Show examples of 'Urgency' language (e.g., 'Your account will be deleted in 2 hours').
• Teach the 'Golden Rule': If it's unexpected, don't click; call the person/company directly.

DoneWhenLabel: The learner can correctly identify 3 out of 3 'fake' email scenarios you present.

WhyLabel: Remembering complex passwords is a major hurdle that leads to 'password fatigue'.

HowLabel:

• Install a reputable, free password manager (e.g., Bitwarden).
• Set one strong 'Master Password' that the senior writes down in a safe physical location.
• Show how the app auto-fills logins for them.

DoneWhenLabel: At least two accounts (e.g., Email, Social Media) are stored in the manager.

WhyLabel: Visual, step-by-step guides prevent the 'I forgot how to do this' anxiety.

HowLabel:

• Take screenshots of the device for each major task (e.g., opening Email).
• Annotate the screenshots with arrows and numbers (1, 2, 3).
• Print and laminate these guides for use when you are not around.

DoneWhenLabel: A physical folder of 3-5 'How-To' guides is placed next to the senior's tablet.

WhyLabel: Teaching someone else is the most effective way to solidify learning.

HowLabel:

• Ask the senior to teach YOU how to send a photo or search for a video.
• Do not intervene unless they are completely stuck.
• Praise the process, not just the result, to build confidence.

DoneWhenLabel: The senior successfully explains and demonstrates two core tasks to you.

WhyLabel: Technology changes fast; regular maintenance prevents small issues from becoming barriers.

HowLabel:

• Set a recurring calendar invite for a 15-minute weekly call.
• Use this time to run system updates and clear 'junk' notifications.
• Ask: 'What was the most frustrating thing you tried to do this week?'

DoneWhenLabel: A recurring appointment is set in both your and the senior's calendars.