Landlord responsibilities

{{whyLabel}}: The lease defines the contractual boundaries of responsibility between you and the landlord beyond general law.

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• Locate the 'Maintenance' or 'Repairs' section in your contract.
• Identify who is responsible for appliances, yard work, and minor wear-and-tear.
• Note any specific procedures required for reporting issues (e.g., specific email address or portal).

{{doneWhenLabel}}: You have a list of contractually agreed-upon responsibilities.

{{whyLabel}}: Laws (like the 'Implied Warranty of Habitability') override lease terms and ensure a home is fit for human occupation.

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• Confirm that the landlord MUST provide: functional heat, water, electricity, and a weather-tight roof/walls.
• Note that landlords are legally required to address structural hazards, mold, and pest infestations.
• Understand that 'cosmetic' issues (e.g., ugly wallpaper) are usually not legal requirements.

{{doneWhenLabel}}: You know which of your issues are legal violations versus minor inconveniences.

{{whyLabel}}: Visual evidence prevents disputes regarding the severity or cause of the damage.

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• Take high-resolution photos and videos of the defect from multiple angles.
• Use a ruler or common object (like a coin) in the frame to show the scale of cracks or leaks.
• Create a 'Maintenance Log' noting dates, times, and how the issue affects your daily life.

{{doneWhenLabel}}: You have a timestamped digital folder containing all evidence.

{{whyLabel}}: Response timelines vary based on the severity of the problem.

{{howLabel}}:

• Emergency (24h): Total loss of heat in winter, major flooding, gas leaks, or electrical hazards.
• Urgent (48-72h): Broken refrigerator, stove, or water heater.
• Routine (1-4 weeks): Dripping faucets, cracked tiles, or broken interior doors.

{{doneWhenLabel}}: Your repair list is prioritized by legal urgency.

{{whyLabel}}: Verbal requests are legally insufficient if the case goes to court or a tribunal.

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• Write a clear email or letter stating the specific issue and referring to your evidence.
• Set a reasonable deadline for the repair based on the urgency category.
• Request a confirmation of receipt and a scheduled date for the inspection/repair.

{{doneWhenLabel}}: A dated copy of the formal request is saved in your records.

{{whyLabel}}: Landlords have a legal right to enter to perform repairs, provided they give proper notice.

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• Expect a 24 to 48-hour notice for non-emergencies.
• Ensure the area around the repair site is clear and pets are secured.
• You do not need to be present, but it is recommended to verify the work done.

{{doneWhenLabel}}: The repair technician has successfully entered and assessed the issue.

{{whyLabel}}: This serves as a final warning before involving third parties.

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• Reference the initial request and the passed deadline.
• State that the issue remains unresolved and is impacting habitability.
• Mention that your next step will be contacting local housing authorities.

{{doneWhenLabel}}: The final notice has been delivered and documented.

{{whyLabel}}: Government inspectors can issue citations and fines to force compliance.

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• Call your local 'Building Department' or 'Health Department'.
• Request an inspection for code violations (e.g., lack of heat, structural issues).
• Keep a copy of the official inspector's report as powerful evidence.

{{doneWhenLabel}}: An official inspection has been conducted and a report issued.

{{whyLabel}}: Expert advice prevents you from making mistakes like illegally withholding rent.

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• Search for a local 'Tenant Union' or 'Legal Aid' society.
• Ask about 'Repair and Deduct' laws in your specific jurisdiction (this is risky without legal advice).
• Inquire about 'Rent Escrow' where you pay rent to a court until repairs are made.

{{doneWhenLabel}}: You have received professional guidance on your legal options.