Blockseminar International Operations Management IMM

1. LECTURER DETAILS Associate Professor, Doctor Nevan Wright Auckland University of Technology, Auckland, New Zealand Email Nevan.wright@aut.ac.nz 2. LENGTH, AIM & TOPICS 2.1. Length and class hours This module runs from 15 June to 30 June inclusive. The first lecture is on Wednesday 15 June beginning at 6 pm. The final session (examination) will be Thursday 30th June beginning at 9am. 2.2. Aim The overall aims of the module is to: • Develop an understanding of the role of operations management in the context of organisations. • Introduce and develop an appreciation of operations management principles and techniques so as to be able to apply this knowledge in practice. • Develop the ability to analyse specific operational problems and to propose solutions. • Develop an understanding of the whole systems approach to achieve levels of world class performance for organisations. 2.3. Topics 1 Contemporary Management Issues 2 Organisational policy and operational objectives 3 Customer service and resource utilisation 4 Product/Service development 5 Planning, implementation and control 6 Facilities management, including location and layout issues 7 Forecasting 8 Capacity management and strategies 9 Scheduling and network analysis 10 Inventory management and the supply chain 11 Quality management and world class performance. Philosophy and tools and techniques 12 Performance measurement Total systems approach. 3. OVERALL APPROACH The module is facilitated through a combination of lectures, case studies, videos, readings, group and individual exercises and project work. The emphasis is on learning through participation and practical application. Both the learning and assessment strategies are intended to foster the development of capabilities, skills and understanding in the: Application of knowledge, conceptual thinking, problem solving, communication, teamwork, research, and use of relevant techniques and technology. 4. LEARNING OUTCOMES By the end of this module students will be able to: • Critically understand the role and functions of middle management, and of contemporary management issues • Understand operational objectives within the context of the wider business environment • Offer solutions for specific day to day operational problems and issues • Distinguish and Identify key considerations in establishing a departmental control system and the management of performance • Apply the principles and philosophy of quality management and the value/supply chain • Prepare a Change Management Plan. 5. DEVELOPMENT OF STUDENT CAPABILITIES In this module, the following capabilities and skills will be enhanced: APPLICATION OF KNOWLEDGE By the analysis of actual management practice, compared and contrasted with existing management theory. TEAMWORK AND COMMUNICATION Through group work in problem solving. TECHNICAL COMPETENCE Through applying appropriate methods and techniques to the resolution of a variety of operational problems 6. RECOMMENDED TEXT: Wright and Race (2004) The Management of Service Operations, London:Thomson Learning 7. RECOMMENDED READING Authors Bartol and Martin, Basu and Wright, Hammer and Champy, R. Daft, M. Hammer, E Goldratt C. Handy, Inkson and Kolb, Rosabeth Moss Kanter, Kaplan and Norton H. Mintzberg, Tom Peters, Robbins and Mukerji, E. Schein, R. Wild, and J Nevan Wright. 7.1. Recommended Journals and other Media Harvard Business Review (on line), International Journal of Project Management, Sloan Management Review (on line), Journal of General Management, ABI Inform and Proquest 8. TIME TABLE: WEEKLY PROGRAMME Class FB 07 Institut für Betriebswirtschaftslehre Uni Kassel SoSe 2011 Lehrveranstaltungspool FB 07 Prof. Dr. Wright Neven